Video : XM and AM Antenna Issue '23 RT

Got any questions about the BMW's R1200RT/R1250RT's onboard audio, Bluetooth or the Electrical system?
Post Reply
Motor32
Posts: 91
Joined: Mon Sep 21, 2020 9:26 pm
Bike Model and Year: R1250RT '23
Has liked: 2 times
Been liked: 10 times
United States of America

Video : XM and AM Antenna Issue '23 RT

Post by Motor32 »

The XM antenna keeps losing the signal, and is pretty much useless as an option to enjoy. The AM is just as bad and doesn't pull in but one station in Pheonix area. For the price you pay to get this bike, it's unsatisfactory.

Steve



jr1250
Posts: 9
Joined: Sun Sep 18, 2022 11:30 pm
Bike Model and Year: 2022
Been liked: 3 times
United States of America

Re: Video : XM and AM Antenna Issue '23 RT

Post by jr1250 »

Same problem here! 22 RT. Dealer confirmed the issue. BMW told me to go talk to XM. Very unhappy with that response. I didn't buy the antenna from XM, I bought it from BMW and they should stand by it!

Strangely l, I've noticed the radio seems to cut out less when the windshield is down.
CamII
Posts: 5
Joined: Sun Jan 01, 2023 4:04 am
Location: Houston, TX
Bike Model and Year: RT1250 2023
United States of America

Re: Video : XM and AM Antenna Issue '23 RT

Post by CamII »

My 23 RT as well. Very surprised coming from a BMW. Owned a few BM’R cars and a 1600GTL and none had any glaring issues like this. Not the first to do it, but velcro’d a Sirius external antenna to the rear luggage rack and works like a charm. Sad that was the fix, but easy to connect and install.

Chuck
Motor32
Posts: 91
Joined: Mon Sep 21, 2020 9:26 pm
Bike Model and Year: R1250RT '23
Has liked: 2 times
Been liked: 10 times
United States of America

Re: Video : XM and AM Antenna Issue '23 RT

Post by Motor32 »

I have a case opened with BMW, and it's supposed to be addressed at the 600 mile service next week, fingers crossed. On my 2020 RT, no problems with the ugly antenna next to the windscreen, my '23 looks pretty but doesn't function, lol.

Steve
CamII
Posts: 5
Joined: Sun Jan 01, 2023 4:04 am
Location: Houston, TX
Bike Model and Year: RT1250 2023
United States of America

Re: Video : XM and AM Antenna Issue '23 RT

Post by CamII »

Steve, please let us know if you have any luck with a fix. I’m most interested to see how they would repair it. Thanks
Motor32
Posts: 91
Joined: Mon Sep 21, 2020 9:26 pm
Bike Model and Year: R1250RT '23
Has liked: 2 times
Been liked: 10 times
United States of America

Re: Video : XM and AM Antenna Issue '23 RT

Post by Motor32 »

CamII wrote: Sun Feb 12, 2023 4:04 am Steve, please let us know if you have any luck with a fix. I’m most interested to see how they would repair it. Thanks
Will do.

Steve
User avatar
TNR1200RT
Posts: 1
Joined: Fri Jan 24, 2020 1:28 am
Location: Cleveland, TN
Contact:
United States of America

Re: Video : XM and AM Antenna Issue '23 RT

Post by TNR1200RT »

The quickest fix is to add an external XM antenna. I mounted mine on top of the topcase and routed the wire along the same path as the power wire for the topcase. It is between the two shells that make up the case. 100% fix for dropped signal. Total cost was under 30 bucks. Sometimes it's easier to just apply the fix rather than to try and beat BMW into submission...
Attachments
20221009_152152.jpg
20221009_152152.jpg (162.41 KiB) Viewed 809 times
20221012_205635.jpg
20221012_205635.jpg (223.77 KiB) Viewed 809 times
2022 R1250RT
Motor32
Posts: 91
Joined: Mon Sep 21, 2020 9:26 pm
Bike Model and Year: R1250RT '23
Has liked: 2 times
Been liked: 10 times
United States of America

Re: Video : XM and AM Antenna Issue '23 RT

Post by Motor32 »

My bike was at the dealer for 17 days (600 miles service and XM/AM antenna issues). The dealer just sent me this photo of the "FIX" (photo below) for the XM that BMW has them installing. It looks like a Sirrus branded XM antenna, on the right. They're rerouting the wire because it's shorter than the stock one, but fits perfectly into the mushroom.

Nothing was happening after complaining and talking/emailing BMW-USA countless times, until I sent my videos of the problems to BMW-HQ in Berlin, the next day BMW-USA agreed to take care of it.

Steve

[url]
Attachments
image.png
image.png (1.87 MiB) Viewed 770 times
User avatar
Doctor T
Posts: 1623
Joined: Tue Dec 21, 2021 10:21 pm
Location: west sussex
Bike Model and Year: 2007 R1200RT SE
Has liked: 877 times
Been liked: 230 times
Great Britain

Re: Video : XM and AM Antenna Issue '23 RT

Post by Doctor T »

Motor32 wrote: Fri Feb 03, 2023 2:50 am The AM is just as bad and doesn't pull in but one station in the Phoenix area. For the price you pay to get this bike, it's unsatisfactory.
Steve

AM Radio? I haven't had a radio with AM for must be 25 years. I didn't even know you could still get a radio with AM
Trust me I am a retired Doctor and lecturer at Oxford University of Structural and Mechanical/Electrical engineering.
Post Reply